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Your customer service representatives should take any customer complaints about gas odors seriously. The odors could indicate a propane leak. By applying company policies and procedures when those calls come in, your employees can help protect your customers, your employees, and the public from the hazards caused by escaping gas. Click here to preview CETP E-Learning Basic Principles & Practices of Propane training for employees who receive customer reports about gas odors, suspected leaks, and service interruptions.